The relationship does not end at handover
On the day you take delivery of your home you receive a handover file, a residents' guide and a single request line. Faults, documents, renovation permission or management questions are all recorded through the same channel and tracked with a reference number.
From the first day
Moving day
Meter numbers, subscription forms and the technical team's telephone number are given with the handover record. Lift protection and removal hours are planned in advance with the estate management.
Service charges and management
The first management plan and operating budget are shared at handover; service charge items are written out clearly. When the owners' assembly convenes, management is transferred with minutes.
Common area rules
Opening hours for the pool, gym and car park and the guest rules are in the management plan. Rules are updated by decision of the residents; management applies them.
Renovation and alterations
No alteration touching the structural system, the facade or service risers is permitted. Written permission from the estate management is required for interior changes; the work is checked when finished.
Keeping the building running
In the first period after handover we set up technical operations and then hand the systems over to the management chosen by the owners' assembly. Maintenance contracts, warranty documents and the maintenance calendar are handed over complete.
- Periodic maintenance schedule for heating, cooling and lift systems
- Annual check of fire detection and suppression systems
- Generator, booster pump and water tank maintenance
- Landscaping, pool and common area cleaning
- Operation of the security and camera system
- Fault reporting line and work order tracking
How to reach us
Request and fault line
One line for every matter after handover. Your request is recorded, given a reference number and answered in writing when resolved.
Formal correspondence
Registered channels are used for written applications concerning the contract, title deed and warranty.
What we cover, and for how long
Warranty coverage and periods for the structural system, roof and facade waterproofing, common services and the fixed equipment delivered are written item by item in the handover file. Statutory defect notification periods and manufacturer warranties are shown separately in the same file.
Matters outside coverage (misuse, unauthorised alterations, natural wear) are also listed clearly in the same file; there is no reinterpretation later. The figures in the Building Safety Report can be verified with the document number after handover as well.
Building Safety Report
Put a matter on record
A fault, a document or renovation permission; fill in the form and your reference number arrives by e-mail. For interior design and renovation work, our sister platform bizzkaledizayn.com is at your service.